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Cisco

CCNP Voice Training St. Louis

The Introducing Cisco Voice and Unified Communications Administration (ICOMM v8.0) 640-461 exam is associated with the CCNA Voice certification. This exam tests a candidate's knowledge of the architecture, components, functionalities, and features of Cisco Unified Communications solutions. 6

Exams

642-437 CVOICE, 642-447 CIPT1, 642-457 CIPT2, 642-427 TVOICE, and 642-467 CAPPS

Training

642-437 CVOICE

The Implementing Cisco Voice Communications and QoS (CVOICE) v8.0 five day course teaches learners about voice gateways, characteristics of VoIP call legs, dial plans and their implementation, basic implementation of IP phones in Cisco Unified Communications Manager Express environment and essential information about gatekeepers and Cisco Unified Border Element. The course provides the learners with voice-related QoS mechanisms that are required in Cisco Unified Communications networks.

Upon completing this course, the learner will be able to explain what a voice gateway is, how it works, and describe its usage, components, and features, describe the characteristics and configuration elements of VoIP call legs, describe how to implement IP phones using Cisco Unified Communications Manager Express, describe the components of a dial plan and explain how to implement a dial plan on a Cisco Unified voice gateway, Explain what gatekeepers and Cisco Unified Border Elements are, how they work, and what features they support, and describe why QoS is needed, what functions it performs, and how it can be implemented in a Cisco Unified Communications network.

642-447 CIPT1

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) v8.0 prepares you for implementing a Cisco Unified Communications Manager solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager version 8.0, which is the call routing and signaling component for the Cisco Unified Communications solution. You will perform post-installation tasks, configure Cisco Unified Communications Manager, implement Media Gateway Control Protocol (MGCP) and H.323 gateways, and build dial plans to place on-net and off-net phone calls. You will also implement media resources, IP Phone Services, Cisco Unified Communications Manager native presence, and Cisco Unified Mobility.

Upon completing this course, the learner will be able to describe Cisco Unified Communications Manager, including its functions, architecture, deployment and redundancy options, and how to install or upgrade, perform Cisco Unified Communications Manager initial configuration and user management, configure Cisco Unified Communications Manager to support on-cluster calling, implement PSTN access in Cisco Unified Communications Manager and to build a dial plan in a single-site Cisco, implement Cisco Unified Communications Manager media resources, and implement Cisco Unified Communications Manager features and applications.

642-457 CIPT2

Implementing Cisco Unified Communications Manager, Part 2 (CIPT2) v8.0 prepares you for implementing Cisco Unified Communications solution in a multisite environment. It covers globalized call routing, Cisco Service Advertisement Framework (SAF) and Call Control Discovery (CCD), tail-end hop-off (TEHO), Cisco Unified Survivable Remote Site Telephony (SRST), and mobility features such as Cisco Device Mobility and Cisco Extension Mobility. You will apply a dial plan for a multisite environment including TEHO, configure survivability for remote sites during WAN failure and implement solutions to reduce bandwidth requirements in the IP WAN. You will also enable Call Admission Control (CAC) including Session Initiation Protocol (SIP) Preconditions and automated alternate routing (AAR).

Upon completing this course, the learner will be able to describe multisite deployment issues and solutions, and describe and configure required dial plan elements, implement call-processing resiliency in remote sites by using Cisco Unified SRST, MGCP fallback, and Cisco Unified Communications Manager Express in Cisco Unified SRST mode, implement bandwidth management and CAC to prevent oversubscription of the IP WAN, implement Device Mobility and Cisco Extension Mobility, and describe and implement CCD deployments.

642-427 TVOICE

Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

Upon completing this course, the learner will be able to describe a systematic methodology to troubleshoot Cisco Unified Communications solutions Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager, diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown, solve the common issues of an SAF-enabled network and CCD, troubleshoot issues that are related to Cisco Unified Communications Manager features and applications, and troubleshoot voice quality issues and issues that are related to media resources.

642-467 CAPPS

Integrating Cisco Unified Communications Applications (CAPPS) v8.0 teaches learners the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager.

Upon completing this course, the learner will be able to describe voice-mail integration options and requirements, Cisco Unity Connection in a Cisco Unified Communications Manager deployment, describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment, implement voice-mail networking using VPIM, and implement Cisco Unified Presence and Cisco Unified Personal Communicator.

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1750 South Brentwood Blvd.
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